Troubleshooting Your Internet Connection: Why You Can’t Connect to the Internet

In today’s high-tech world, it is hard to imagine getting through the day without using the Internet. Not being able to connect to the Internet is a common problem we receive calls about here at Geeks on Site. Unfortunately, there are many reasons why you might be experiencing problems with your Internet connectivity. Here are some quick tips on what to test.

    • Check your connectivity among devices – Before you begin checking your Internet connection, make certain that the connectivity problem you are experiencing is not actually a device problem.


    • Check that your devices are configured properly – If one or some of your devices are not connecting, make certain that they are properly configured to connect to the Internet via Wi-Fi or whatever other system you use.


    • Check your power source – If there is no connectivity at all among your devices, check your router’s LED status indicators. If you don’t see lights, the router may be unplugged or powered down. Try disconnecting the power cord and reconnecting it after a few minutes. If the power switch is in the on position and the router still isn’t working, you may have a failed power adapter, a faulty power strip or a burnt-out router. If you have cable or DSL, check that your modem is receiving power.


    • Check your cable connectivity – The main cable, which is typically located on the side of your house (and may or may not be within an enclosure), could be compromised. If a cable looks as though it is damaged, replace it.


    • Check your modem and router – Make sure that both your modem and router are functioning properly. First, check that your modem’s power LED is lit and check your Link or online LED along with all activity LEDs. If there is no power or LED activity, turn your modem and router off for a few minutes before restarting. When the modem comes back on, restart the router. If the router’s LED power is on, check the Internet or WAN indicator. This will likely be a green flashing light. Check if your Ethernet ports are flashing. If not, turn the router off and unplug and reconnect each cable – then try rebooting the router.


  • Change the router channel – All routers use one of 14 frequencies, with most of them overlapping except for channels 1, 6, and 11 – which are most frequently used. If your Wi-Fi is the problem, you may have channel interference. Try changing the Wi-Fi channel using the router management console.

Are you still having trouble with your Internet connection? Have no fear, our Geeks are standing by to provide on-site computer repair or remote support to help you diagnose the source of your connectivity problems. Call us today at (888) 799-4335. We are available for support 24/7.

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