FAQ

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Puzzled about how to connect your printer? Wondering why your computer is running so slow? Geeks on Site has a library of frequently asked questions here for you to find answers.

computer

Computers

information

About Our Services

      • How Quickly Will You Have a Technician Physically Dispatched to My Location?
        We can usually have a tech out to you the same or next day.
      • How Much Does Your Service Cost?
        We offer different service options: Flat fee, hourly rate, block rates and monthly subscriptions.
      • How Qualified are Geeks on Site Technicians?
        Our technicians handling support have a minimum of 3 years computer repair & support experience and carry a variety of industry certifications from CompTIA, Microsoft, and Cisco.
      • How Long Does It typically Take to Solve a Problem?
        Most support sessions take about two to three hours. The session may be much shorter or longer depending on the number of and severity of issues. In some cases when a computer is heavily infected with viruses and/or spyware, work may need to continue by doing an in-home or in-office onsite visit by one of our certified technical experts.
      • Is Your Work Guaranteed?
        We will always work with you to make sure you’re satisfied with our work. If you ever have a question or concerns over a service, our customer satisfaction team is ready to make sure you are happy with our service.
        Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service on our part. For example, some computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place.
        If you have service performed and are not happy with the results we will work with you to complete the job to your satisfaction.
    • Do You Work on MAC?
      We support both Windows and MAC through our onsite service. Our remote service does handle limited Mac repairs.

How to book a computer repair technician

Experts Ready To Help

Getting computer help shouldn’t feel complicated. Geeks on Site makes it easy to get support at home, at the office, or remotely.

  1. Call to book an appointment. Call 1.888.368.8442 and tell us what’s going on with your computer or laptop.
  2. Diagnosis and repair. Our specialists will work to resolve it as quickly as possible.
  3. Final check and support. Before wrapping up, our computer technicians make sure everything is working properly.

Call us

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A Few Words From Our Happy Customers

Much improvement over the previous reps. No arguing no snide and provoking insults. Congratulations.
Arthur Johnson
Arthur Johnson
Great service. Professional technicians.
addie scullin
addie scullin
I have been a monthly subscriber for years and I have always been impressed. They are always very professional and patient. Any computer issue I have ever had has been resolved in record time.
Ron Whitehead
Ron Whitehead
As always, Geeks on Site was quick and thorough. Great job!
Jim Larison
Jim Larison
Karen did a excellent job of soling the problem with my computer in a very short time.
Larry Clemmer
Larry Clemmer
You people are great
Daniel Mueller
Daniel Mueller
Jordan and the other experts at Geeks On Site have solved my problems with the transfer of photos from my old PC to the new. The files were misplaced, and with their help, I found all of them. Highly recommended!
Shirley Darby
Shirley Darby
GEEKS ARE WAONDERFUL. i COULDN'T WRITE MY FIVE BOOKS WITHOUT THEM!
suna flores
suna flores
Excellent service every time
Sharron Koelling
Sharron Koelling
They are very helpful and professional and they get the work done for the tune up quickly, and they always call back to let me know if there is anything else for the day.
Diane Gleim
Diane Gleim
Without Geeks on Site I don't think I could keep my computer working. They solve all my technical problems and save me from the stupid things I occasionally get hooked up with serching for work on the internet. I have been a customer and plan to continue with them. Hooray for Geeks on Site!
Jill Easton
Jill Easton
Geeks on Site is Amazing! I recommend to everyone with a home computer. Affordable, friendly, and professional. I have used them for 5 years now.
theatregal10
theatregal10
Geeks onsite has been invaluable to me. I have been their customer for three years now. They are there 24/7 to help me whenever I need help, and their technicians do a great job, including helping me create a g-mail account today, 7/17/2025. I would recommend Geeks-On-Site to everybody who needs this kind of service. They are so great at what they do.
Gerald Simula
Gerald Simula
Always do an exceptional job
carol bono
carol bono
I am always very satisfied with the services. The people are friendly and patient when I don't understand something.
Kari Bosco
Kari Bosco
they always do a GREAT JOB. MY COMPUTER IS RUNNINGM BETTER. I HIGHLY RECOMMEND THEM..!!
EDGAR SALAZAR
EDGAR SALAZAR
Thankfully, I have not needed your service recently but will certainly call on you for any future needs. I liked working with you in the past. Keep up the good work.
Betty Dolan
Betty Dolan
Did a great job! A tech was able to come in the next day and saved my files before reinstalling Windows 11, now my computer works!
Jas Invader
Jas Invader
always polite , a good
Wayne Craig
Wayne Craig
I have such wonderful service from geeks on site. They are very patient with me and are willing to assist me each time I call. I thank them for their services.
Julie Holliday
Julie Holliday
The Geeks were great in helping me send my attachment!!!
Dave Gillett
Dave Gillett
IT WAS A GREAT EXPERIENCE TO GET THINGS DONE,.
crissy nosse
crissy nosse
excellent service as usual and very knowledgeable.
David Novak
David Novak
My frustration with my large LG television is finally over. The nice technician who came, solved all of my problems with the apps, explained how my smart TV worked, and gave me instructions on how to find my favorite programs. The technician was very professional, pleasant, patient, and knowledgeable. It was well worth the money spent. If you are having problems, I highly recommend this service.
Loretta Anders
Loretta Anders
TIMELY AND PROFESSIONAL
Carey Barnes
Carey Barnes
The Geeks are always very professional and knowledgeable and I appreciate their service.
Rose LaGrow
Rose LaGrow
Excellent service highly technical. Enjoyed his help and resolved all issues perfectly.highly reçcomended.Samuel P. Eas excellent.
Joe Phillips
Joe Phillips
Very pleased with Kevin's assistance in setting up and transfering data to my desktop and setting up my laptop. because of time constraints on both our parts, I plan to request his services to help me maximize my potential using the computer. HAIL TO THE GEEKS!
Jim Sheerin
Jim Sheerin
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