What Do I Do When My Computer is Hacked?

Once you have determined that your computer has been hacked, there are several steps you can take to try to minimize any potential damage such as destroyed files and compromised personal information security. 

  • Detach Computer Access to Any Network

This is necessary to make certain that the hacker is not able to access further information and damage any other devices that are connected to your computer. First, detach the network cable from your hacked computer, then manually turn off your Wi-Fi connection.

  • Power Off Your Computer and Pull Out the Hard Drive

Once you have done this, place your hard drive in a USB drive caddy to connect internally to another computer as a secondary non-bootable drive. Make certain that the computer you are connecting the hard drive to has current antivirus and antispyware software installed.

  • Scan Your Hard Drive for Spyware and Malware

Use the antivirus and antispyware programs on the host computer to scan your hard drive to make certain that there is no residual infection from the hacked computer.

  • Backup Your Files on the Host Computer

You can do this by copying all of your personal information, documents, media, photos, and video from the previously infected hard drive to either a clean hard drive, a DVD, or a CD. 

  • Reinsert Your Hard Drive in Your Computer, Then Wipe It Out

Once you have your hard drive back in your computer, set the drive’s dip switches to “Master”. Next, you will need to wipe the drive clean to make sure that all malware is gone. Use a hard drive wipe to totally blank the drive within a few hours.

  • Reload Your Computer’s Operating System from a Trusted Source

Make sure to do this using only the discs that you received when you purchased your computer and download all updates and patches for your operating system.

  • Reload Your Security Software

Do this before reloading any of your other applications or information to make certain that your system is not vulnerable to any malware that could reside in them.

  • Scan Your Information Backup Discs Before Uploading 

Taking this extra precaution is an important step in making sure that they are free of viruses, malware, and spyware.

Geeks on Site is Here to Help 

Feeling overwhelmed or still not sure what to do when your computer is hacked? Need additional help? Geeks on Site is available to fix your computer today, either through our safe and convenient online remote PC repair delivery method, or with traditional on-site, in-home and in-office service

Contact Geeks on Site today!

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