We’ve all heard about remote tech support numerous times, either from telemarketers or online ads from companies providing those types of services but do we actually know what remote tech support is?
Remote tech support is based on remote support tools, which are software and IT tools that allow an IT technician to remotely connect to a computer from wherever they may be located. In the simplest of terms, what remote tech support means is that a service provider assigns a certified technician to a customer located in a different place as the provider. Furthermore, this means is that the customer can be located anywhere in the world, and as long as they have an internet connection, a remote tech support agent will be able to help!
Once the customer has contacted a provider of remote tech support services, like Geeks on Site, a technician will be assigned to them and the customer will pay fixed price for an unlimited time connection unless you already have a monthly subscription plan, such as the ones Geeks on site offers! You will be asked to download a safe and widely used software, which will ask for you permissions, and then will give complete access to the assigned technician. From this point, the certified technician will be able to visualize your computer through his screen as if it were his own, allowing him to control the computer remotely so that he may be able to identify the problem and find a solution for it right away. A customer service agent will be available to communicate any questions or additional projects you would like to share with the remote tech support technician. You will also have the ability to speak to the certified technician via a chat on your shared screen.
With all that said, what can a remote tech support technician do for you? He can do anything an onsite technician can, unless it’s a hardware issue. Services a remote tech support technician can do are:
- Adware/Spyware clean up
- Virus protection verification
- Temporary files cleanup
- Hard drive defragmentation
- Startup optimization
- Virus scan
All in real time.
Reputable Remote Tech Support Companies
There are reputable remote tech support companies that service customers nationwide. These companies have a reputable background as well as a well-established customer service teams that offer quality service that distinguishes them from the rest.
So how do we spot a reputable remote tech support company?
These are some things a reputable remote tech support company won’t do to get your attention:
- Pop-up ads
- Random phone calls to your house
- Spam email
- Websites indicating a virus
So what should we look for in a remote tech support company?
Flexibility – Your remote tech support contact should be at your own pace and consider your network and pay special attention to your data security and backup.
Subscriptions – Ideally, the remote tech support company you select should help beyond your immediate needs. Look for a reputable company with a subscription plan that takes your budget into account. A monthly subscription is a great idea.
User Friendly – A remote tech support service provider should translate geek language and into an average consumer friendly language that anyone can understand.
Up-to-date Technicians – Savvy remote tech support technicians keep up with tech-industry news to know how and when products are updated and evolve. You should assess their knowledge by asking them questions that could help your overall understanding of the current technology scene.
Credentials – Certifications that matter include Microsoft Certified Technology Specialist (MCTS) and Microsoft Certified IT Professional (MCITP). For networking, look for CompTIA Network+ or A+ accreditation. An Apple Certified Support Professional (ACSP).
Experience – Always look for a company that has a considerable amount of years of experience that can vouch for their services.
Reviews – If you are still having doubts, a good choice for a 3rd opinion are reputable sites that showcase reviews, such as Angie’s list. You’ll be able to view their reputation and comments from previous customers knowing that the review is genuine.
Reputable remote tech support companies do exist, and Geeks on Site is one of them!
If you ever need to have a remote tech support technician look into your computer make sure to contact us or give us a call right now, 1-888-360-GEEK(4335), we’re here 24/7.