WHAT DO I DO WHEN MY COMPUTER IS HACKED?

Once you have determined that your computer has been hacked, there are several steps you can take to try to minimize any potential damage such as destroyed files and compromised personal information security.

Detach Computer Access to Any Network

This is necessary to make certain that the hacker is not able to access further information and damage any other devices that are connected to your computer. First, detach the network cable from your hacked computer, then manually turn off your Wi-Fi connection.

Power Off Your Computer and Pull Out the Hard Drive

Once you have done this, place your hard drive in a USB drive caddy to connect internally to another computer as a secondary non-bootable drive. Make certain that the computer you are connecting the hard drive to has current antivirus and antispyware software installed.

Scan Your Hard Drive for Spyware and Malware

Use the antivirus and antispyware programs on the host computer to scan your hard drive to make certain that there is no residual infection from the hacked computer.

Backup Your Files on the Host Computer

You can do this by copying all of your personal information, documents, media, photos, and video from the previously infected hard drive to either a clean hard drive, a DVD, or a CD.

Reinsert Your Hard Drive in Your Computer, Then Wipe It Out

Once you have your hard drive back in your computer, set the drive’s dip switches to “Master”. Next, you will need to wipe the drive clean to make sure that all malware is gone. Use a hard drive wipe to totally blank the drive within a few hours.

Reload Your Computer’s Operating System from a Trusted Source

Make sure to do this using only the discs that you received when you purchased your computer and download all updates and patches for your operating system.

Reload Your Security Software

Do this before reloading any of your other applications or information to make certain that your system is not vulnerable to any malware that could reside in them.

Scan Your Information Backup Discs Before Uploading

Taking this extra precaution is an important step in making sure that they are free of viruses, malware, and spyware.

Geeks on Site is Here to Help

Feeling overwhelmed or still not sure what to do when your computer is hacked? Need additional help? Geeks on Site is available to fix your computer today, either through our safe and convenient online remote PC repair delivery method, or with traditional on-site, in-home and in-office service.

Why Geeks Onsite?

Experts Ready To Help

As a leader in the technology industry, Geeks on Site provides the very best technicians in computer repair, networking, smart home installations, and IT support. Our technicians are knowledgeable and courteous, and they’ve been vetted before entering your home or office space. Schedule an appointment today to meet your friendly, local Geek!

Give us a call to find a tech near you

Why Geeks Onsite?

Experts Ready To Help

As a leader in the technology industry, Geeks on Site provides the very best technicians in computer repair, networking, smart home installations, and IT support. Our technicians are knowledgeable and courteous, and they’ve been vetted before entering your home or office space. Schedule an appointment today to meet your friendly, local Geek!

Give us a call to find a tech near you

A Few Words From Our Happy Customers

I've had issues with my desktop and they had always been able to solve them, I got the yearly service, you can call as many times, at least you call once a month and have a tune up perform
Hector Garcia Fantastic hair
Hector Garcia Fantastic hair
I have been using their services for many years now and Yadian has always surpass my expectations. His advice has always been point on. He is very knowledgeable and very professional. I will definitely recommend their services and will keep using them for our business technology support.
Luisa Bautte
Luisa Bautte
Neil Austin was wonderful and very patient adding parental monitoring to 5 devices.
Adri Zentefis
Adri Zentefis
My son gaming computer was frozen from virus attack. Called Geeks on site for remote assistance. The process was very simple and helpful, Geeks on site was able to clean and removed virus from our computer.Highly recommend their service to friends and family's.
Kong Sayarad
Kong Sayarad
The individual technician that helped me maintain my windows 10 HP tower PC was very professional, knowledgeable, efficient and courteous as well!
Lawrence Nevison
Lawrence Nevison
They are very professional and knowledgeable I could not open or get into my computer and one day later got a call that it was fixed
Severino Salazar
Severino Salazar
Your technician was extremely knowledgeable and helpful. He got the job done efficiently and in a customer-oriented manner.
Charlotte Brook-Signor
Charlotte Brook-Signor
Caine Hakim was my service man. Did an excellent job with my computer and went above and beyond and unstuck my front door for me!!
Annie Zintel
Annie Zintel
We had the technician to our home to install a printer, take care of some virus issues, recover files, etc.The technician was on time, worked competently and quickly (we had plenty of time left on our estimated time slot, answered questions clearly and helpfully, plus gave us good advice for the future. We are geeks for life!!
Walter Wagner
Walter Wagner
Geeks on site has and continues to provide me with excellent service. Once I found them I no longer had to worry about my computer. THANKS
Sandra Shortt
Sandra Shortt
Excellent responsive successful in evey aspect. Shabash GOS!
Dennis Showalter
Dennis Showalter
They always solve my problem and are very helpful
joanne cookinham
joanne cookinham
Professional I'm very thorough
Cc Co
Cc Co
js_loader

OFFICIAL PARTNERS:

a banner displaying four of Geeks on Site’s official partners.