Tales from Remote Tech Support: Top Questions We Receive Daily


Working in remote tech support can be a fun and challenging job. We get to meet new people, solve problems and we often find ourselves learning something new as well. Over the years, there are a few questions that seem to pop up fairly regularly from both novice computer users and experts. Here are some of the most common:

  1. How can I free up memory on my computer?

    A slow computer is an easily solved problem. Customers often call us asking what they can do to free up memory on their computer to speed up page load times.

    Several tasks can be draining your memory and causing issues. Often times, our computers have software running in the background. Our first recommendation is to open Windows Task Manager to see what programs are taking up the most memory and close any that you don’t need or even uninstall them from your computer if they are something you do not recognize or no longer have a use for. If removing these programs does not speed up your computer, you might benefit from adding additional RAM (Random Access Memory).

  2. How do I set up Windows 10?

    Adding or upgrading to a new operating system on your computer is easier than commonly thought Depending on your situation, setting up Windows 10 can be as simple as downloading software or simply turning on your new PC. If you purchased a new PC that already has Windows 10 on it, there are a few steps you want to take to make the operating system fit your own needs. You may want to install extra software that might not be relevant to you.

    If you’re upgrading your Windows 7 or 8 operating system to 10, there are some directions included in the installation package that will display when you go to update your software. For this task, it is better that a remote tech assists you.

  3. The Internet stopped working! How do I reboot my router/Wi-Fi to get it back online?

    Sometimes the router we use to connect our home to the Internet will lose the connection and need a reset, just like our computers sometimes do. Rebooting is a great first step to fixing a problem with our computers and routers. Depending on your router, the reset button is located either on the front or the back. You can also do a hard reset by unplugging and plugging back in the power cord of the router. Watch the lights on the router for an indicator that you are back online. The color varies from router to router, but it is often green and solid.

  4. How can I scan a document and save it on my computer?

    Whenever a customer tells us that they aren’t seeing their scanned documents on their computer, the first thing we do is ensure the printer/scanner is properly installed to the computer they are on. We check drivers, we ensure it’s plugged in and functioning properly and then we start really troubleshooting. Sometimes the file is scanning but it is going to a folder that the user isn’t paying attention to. And sometimes it’s scanning but it isn’t saving to the computer at all. Usually, a reinstall of the driver will solve this problem and get the document scanned and in the appropriate place on the customer’s machine.

  5. How can I schedule the anti-virus to run automatically?

    A good defense against viruses infecting your computer is the best first step to staying safe and protected. Running your virus scanner manually can be time-consuming and also, easy to miss. Depending on the software you use, setting it to run automatically once a week or every few days is simple and useful and can be determined when you set it up. A remote tech can easily assist you to set up a periodical time of the week to run your antivirus.

Need help with any of the above problems or other computer-related issues? Contact your local Geeks on Site tech today. We’re here to help!

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